Johnny S. Loo
E-mail: [email protected]

Objective

Manager position where skills in management and planning, procedures/policies and process design, PC technical knowledge can contribute to organizational goals and objects.

Summary of qualifications

Management and Planning

• Selected, trained, and managed staffs of 70 individuals.
• Managed and authorized expenditures of budgets exceeding $600,000.
• Processed returned material exceeding $60,000,000 quarterly.
• Setup and managed a separated warehouse facilities from corporate headquarters.
• facilitated varies project teams. Including Quality Circle team and ISO review team.
• Clear 12+ months of RMA backlog in 2 months.
• Reduced RMA process time from 30+ days to within 5 days.

Procedures/Policies and processes Design

• Created and revised all major procedures and polices in two months.
• Created process data tracking system to monitor productivity.
• Created and revised departmental work instructions handbook and ISO procedures.
• Worked with Test Engineering and Manufacture Engineering redesign test process and test equipment.

Work experience

Arrow Electronics, Inc.
Milpitas, CA
August 1996 - Present

• Operations Supervisor
  Developed and implemented RMA process. Create procedures, work instructions, and SPC. Created database system to manage customer RMAs and track RMAs at vendors' site. Work closely with vendor to reduce RMA process time. Conducted internal customer survey and proposed process improvement.
  Review divisonal procedures and operations and report finding to divisonal manager.
• Lead Programming Supervisor
  Direct supervise 15 employees. Review and redeveloped overall operation processes. Developed productivity measurements. Created add-on database to company system to track individual and departmental performance. Reviewed and revised ISO procedures and work instructions. Work with ISR to resolve customer service issues.

Packard Bell NEC, Inc.
Sacramento, CA
October 1995 - August 1996

• Production Supervisor II
  Supervised 40+ employees and daily disassembly and PC components testing processes. Developed work standard and productivity measurement. Created new process data tracking system and a departmental database for inventory control and personnel records. Arranged or provided training for employees. Revised work instructions. Perform productivity analysis and proposed process improvement.

Creative Labs, Inc.
Milpitas, CA

• RMA Supervisor
  managed all RMA processes for credit or for repair. Developed and revised process planing and scheduling. Developed and implemented budget plan. Provided resource to Material Planning and Productions. Create RMA Departmental handbook which contained all departmental procedure, policies, and work instruction. Involve with ISO 9001 preparation. Setup and maintained departmental network system. Developed RMA Database system. Work with QA and Sales on products testing.

Education

• MBA Candidate, San Jose State University, San Jose, CA
• BS, Mechanical Engineering with Minor in Mathematics (Dec. 1988), California State University, Los Angeles, Los Angeles, CA
• Completed Arrow Leadership Program by Arrow Electronics, Inc.
• Certified FrontLine Leadership by Zenger-Miller, Inc.
• Completed various training programs by American Management Associations

References

• Available upon request